Team Lead, Patient Financial Services

About the role

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department operates with a high degree of accuracy, completeness, and timeliness while staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). The Team Lead provides daily work direction and assistance to assigned staff to maintain quality and productivity, trains and supports new and existing staff on policies, procedures, and applicable regulations, reports on productivity/quality audit results and other department metrics, and identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Responsibilities

• Provide daily work direction and assistance to assigned staff to ensure high quality and productivity.
• Train and support new and existing staff on department policies, procedures, and applicable regulations.
• Generate and deliver reports on completed productivity/quality audit results and other department metrics.
• Identify and recommend system and process improvements to resolve issues and increase workforce effectiveness.
• Maintain compliance with internal processes/policies, government laws/regulations, and contracted payer requirements.

Required Qualifications

• 3 years of closely related experience in a health care revenue cycle environment (or an equivalent combination of education and experience).
• Strong critical thinking and problem‑solving skills.
• Expert knowledge (or demonstrated ability to acquire it) of the processes and resources of the department, Patient Financial Services, and Park Nicollet Health Services.
• Strong leadership qualities, including professionalism, composure, and a positive attitude.
• Proficiency with Epic.
• Moderate personal computer proficiency with word processing, spreadsheets, and email.
• Working knowledge of typical office equipment.

Preferred Qualifications

• Associate or bachelor’s degree (candidates with less than 3 years of experience may be considered).
• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits

• Medical insurance
• Dental insurance
• Retirement program
• Paid time away from work
• Additional insurance options
• Tuition reimbursement
• Employee assistance program
• On‑site clinic
• Other competitive benefits for eligible positions