Team Lead Patient Access Scheduling

About the Role

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure department goals are achieved efficiently and effectively. Works with the manager to coordinate and direct activities on a daily basis. Team Leaders maintain harmony and team spirit within the team, the Admissions Department, and all other departments.

Responsibilities

• Monitor productivity and performance of Access Center Representatives for appointments, prior authorizations, and outreach.
• Schedule and register patients prior to appointments.
• Handle inbound and outbound calls to schedule patient appointments.
• Manage daily assignments and workflow.
• Assist with training and onboarding of new hires.
• Interview all patients to obtain demographic and financial information, inputting data into the SMS system.
• Oversee completion of all Inpatient/Observation admissions for ED patients as well as urgent and booked patients.
• Coordinate daily team activities to ensure appropriate utilization of staff.

Requirements

• Minimum High School diploma or equivalent.
• Knowledge of medical terminology.
• Medical Office, hospital, or physician billing experience.
• Three to five (3-5) years of admitting/registration experience.

Schedule

40 hours per week, full-time day shift, primarily Monday–Friday with some Saturday half-day rotation.

Benefits

• Great benefits and health insurance coverage starting on day 1.