Team Lead, Outcome Owner

About the role

The Outcome Owner Team Lead is a first-level leadership role within the Internal WWT IT Team. This role combines people leadership with hands-on product backlog management to drive delivery within a small, focused pod.

Responsibilities

• Lead and coach the outcome team: Manage a pod of 5-7 IT professionals day-to-day, setting clear sprint goals, providing regular feedback, and fostering a culture of collaboration and continuous improvement within the pod.
• Manage the outcome team, including onboarding, performance feedback, coaching, and career development conversations.
• Provide input on hiring and compensation decisions in partnership with the vertical Sr. Manager.
• Manage the product backlog: Maintain a prioritized backlog within the product domain, writing user stories, defining acceptance criteria, and ensuring the team has groomed, ready work for each sprint or kanban cycle.
• Solution Delivery: Functional knowledge of financial applications and procedures in the design, implementation, and integration of Oracle Financial Applications for our global supply chain business in: Accounts Payable, Accounts Receivable, General Ledger, Costing, SLA, Project Billing, Fixed Assets, Fusion, and Vertex Tax using Oracle R12 & R13.
• Operate within priorities set by the Product Manager and vertical leadership.
• Execute against the Product Manager’s roadmap priorities, providing input on feasibility and capacity constraints. Flag risks and trade-offs to vertical leadership when delivery commitments are at risk.
• Leverage AI tools in delivery: Incorporate AI coding assistants and automation tools into the team’s daily workflow, following patterns and guardrails established by Platform Enablement. Encourage team adoption of AI-augmented delivery practices.
• Communicate delivery progress, risks, and blockers to vertical leadership and day-day business stakeholders. Serve as the primary operational point of contact for the pod’s delivery status.
• Escalate and remove impediments: Proactively identify blockers within the pod and escalate cross-team or cross-functional issues to vertical leadership or the Sr. PM for resolution.
• Facilitate team ceremonies: Run sprint planning, daily standups, sprint reviews, and retrospectives. Drive adoption of process improvements identified through retrospectives.
• Manage the team’s workload and capacity, balancing feature delivery, technical debt, and defect resolution to maintain sustainable throughput.
• Hold the team accountable for meeting delivery commitments while adhering to quality, security, and architectural standards established by Platform Enablement and the Enterprise Architect.

Qualifications

• Bachelor’s Degree; preferably in Information Technology, Accounting, MIS, or related field
• 3-5 years of management experience with business analyst, development, or consulting experience in enterprise level solutions
• Delivery Team Experience: Demonstrated experience as a senior individual contributor or technical lead within a software delivery team. Track record of taking ownership of delivery outcomes within a product domain.
• Experience with Oracle ERP or equivalent ERP Applications
• Backlog Management Exposure: Experience writing user stories, defining acceptance criteria, or managing a product backlog in an Agile environment. Familiarity with sprint planning and backlog grooming practices.
• Emerging People Leadership: Experience mentoring, coaching, or informally leading team members. Willingness and aptitude to grow into formal people management responsibilities.
• Solid Agile delivery skills, including hands-on experience with Scrum or Kanban and the ability to facilitate sprint ceremonies and manage team workflow.
• Product/backlog management aptitude, with the ability to write clear user stories, define acceptance criteria, and prioritize work within a defined product domain.
• AI tool fluency: Comfort using AI coding assistants and automation tools in daily delivery work, with willingness to champion adoption within the pod.
• Strong communication skills (written, verbal) with the ability to communicate delivery status and risks clearly to leadership and stakeholders.
• Technical competency within the team’s product domain, with enough depth to guide design decisions and review team output.

Benefits

We offer a comprehensive benefits package to all full-time employees, including:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program