Team Lead Order Entry

About the role

This position reports to the Inside Sales Support Supervisor and manages a team of Order Entry Representatives. Key responsibilities include ensuring timely and accurate order processing, developing employees, and driving continuous improvement initiatives.

Responsibilities

• Escalate order entry issues within the Customer Service department
• Track and report daily order entry metrics
• Support order management for minimal customization and reproducibility, including blanket orders
• Consult with various departments to resolve order lifecycle issues
• Provide timely and effective communication to both internal and external customers
• Maintain customer files and ensure compliance with specific requirements
• Approve timecards for hourly customer service employees
• Develop and evaluate skills of the Customer Service team and Order Management Associates
• Improve processes using tools like Salesforce, Ariba, EDI, Reports Now, and JD Edwards ERP software
• Plan and organize resources for project completion

Requirements

• Bachelor's degree in an Engineering discipline or equivalent experience
• Documented ability to resolve issues independently
• Strong written communication skills
• Working knowledge of JD Edwards software preferred
• 5+ years of experience in an operational role within a manufacturing environment
• Previous experience in the power industry

Qualifications

• Ability to lift up to 25 lbs occasionally
• Standing, stooping, bending, squatting, kneeling - occasional
• Heavy lifting and carrying on an occasional basis up to ~50 lbs

Skills

• Technical proficiency with JD Edwards ERP software
• Experience with Salesforce CRM and Ariba electronic order transaction tools
• Strong problem-solving and customer service skills
• Effective communication and interpersonal skills

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, health club membership, tuition reimbursement, and a 401(k) plan with annual profit sharing. Our benefits also include an Employee Assistance Program and an annual profit-sharing plan.

Pay

Typical pay range is $55,309 – 69,379 annually. Pay is based on candidate skills, experience, and qualifications.

Schedule

The role is based in a general office environment with occasional light lifting and standing.

What We Offer You

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