Team Lead Marine - Full Time

About the role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates within a department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the GSM/DM in achieving Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Provides daily direction to department associates.
• Prepares to-do and task lists.
• Executes all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager with staffing, interviewing, training, performance appraisals, and weekly scheduling.
• Coaches and motivates associates to promote positive customer relations and a productive team environment.
• Resolves customer and associate issues with GSM/DM and HR Manager.
• Maintains a high level of personal customer service and achieves above-average customer service results.
• Remains a product expert through ongoing training and conducts product demonstrations for staff.
• Assists with coordination of special events, pricing and UPC integrity, assortment planning, inventory accuracy, and display/signing of advertised items.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, assigning work, evaluating performance, addressing complaints, and maintaining a harassment-free work environment.
• Provides a legendary customer experience by assisting customers in making buying decisions, identifying and evaluating needs, and making product recommendations.
• Promotes programs including CLUB Membership, VOC, and In-Store Pick-up.

Experience and Qualifications

• Minimum Degree Required: High School Diploma or equivalent.
• Experience: 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Knowledge, Skills, and Ability

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point of sale, and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Light work involving moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Independent Judgment

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems, performs needs assessments, and uses judgment in adapting broad guidelines to achieve desired results. Regularly exercises independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, Dental, Vision.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings with company match.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.