Team Lead-Laboratory Information Services

Overview

Indiana University Health is seeking a hands-on technical leader to join their Information Services organization as a Team Lead – Laboratory Information Services. This role combines people leadership, technical expertise, and light project management to ensure high-quality support, timely issue resolution, and strong collaboration with clinical, technical, and vendor partners.

Responsibilities

• Oversee day-to-day team operations supporting laboratory information systems and equipment applications (e.g., Roche, Sysmex, Data Innovations).
• Provide guidance, troubleshooting support, and mentorship to analysts; serve as the primary escalation point for complex issues.
• Assign work, balance workload, and review deliverables to ensure accuracy, quality, and timeliness.
• Coach and develop team members, supporting skill growth and performance improvement.
• Apply hands-on expertise to support laboratory applications and medical device integrations.
• Partner with clinical users and technical teams to resolve issues and optimize system performance.
• Maintain awareness of system functionality, upgrades, and operational needs across supported platforms.
• Conduct training sessions for team members to ensure they remain current on applications, workflows, and tools.
• Share best practices, lessons learned, and process improvements across the team.

Requirements

• Bachelor's Degree Preferred Or Equivalent Experience.
• 3-5 years of experience.
• Requires knowledge in business or clinical applications and supporting technology.

Qualifications

• Candidates for the position will be evaluated according to the following criteria and competencies.

Key Relationships

• Reports to: Manager – Information Services
• Direct reports: None

Shift

Full Time; hybrid schedule

Location

Indianapolis, IN