Team Lead - In-House Rental + Valet - Canyons Village, Park City

About the role

Ski Butlers is seeking an In-House Team Lead to manage our on-site ski rental and valet operation within the Waldorf Astoria Park City. This role involves leading a team, managing guest requests, and maintaining high standards.

Responsibilities

• Open and close the ski rental and valet operation each day, ensuring all guest-facing areas and back of house workspaces are organized, cleaned, and ready for service.
• Lead pre- and post-shift team meetings, clearly communicating priorities, individual assignments, and expected outcomes.
• Serve as the shift manager and coordinate the flow of rental fittings, ski valet services, equipment staging and retrieval, guest boot assistance, swaps, and returns.
• Assign and reposition team members based on real-time guest demand, hotel activity, and operational priorities while supporting efficient labor usage.
• Work closely with hotel departments-including concierge, bell, front drive, and transportation-to coordinate guest requests and provide a seamless experience.
• Respond promptly to guest requests received in person or through phone calls, text messages, emails, radios, and hotel team members.
• Resolve guest concerns and service issues, escalating situations to the appropriate manager when additional authority or support is required.
• Ensure Ski Butlers and hotel standards are maintained throughout the shift, including uniforms and appearance, equipment condition, shop and valet cleanliness, organization, and professional conduct.
• Complete thorough shift handoffs documenting unresolved guest concerns, missing or damaged equipment, upcoming requests, staffing needs, and other relevant operational information.

Secondary Responsibilities

• Aid guests with ski and snowboard rentals, including selecting, fitting, adjusting, and exchanging equipment according to Ski Butlers' training and safety procedures.
• Anticipate guests' needs before and after their time on the mountain, including helping them put on and remove ski boots.
• Support ski valet operations by staging, retrieving, storing, and organizing guest equipment during peak periods.
• Take reservations and process payments, adjustments, or refunds within the Team Lead's approved level of authority.
• Aid with basic equipment maintenance, inventory organization, amenity restocking, snow removal, and general operational readiness as needed.

About Us

Ski Butlers was founded in 2004 to simplify ski vacations and enhance the experience for customers, partners, and team members. We operate as an extension of partner hotels, focusing on service, simplicity, purposefulness, curiosity, and community engagement. Ski Butlers is committed to sustainability and fostering a positive work environment, making it a leader in ski and snowboard rental and valet operations across North America and Europe.

Perks and Benefits

• Free Alterra Mountain Company Employee Pass
• Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
• Epic Local Merchant Pass, valid at Park City Mountain Resort
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• APEX-MEC (minimum essential coverage) plan available to all seasonal employees
• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best