Team Lead I

Summary

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

Essential Duties & Responsibilities

• Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
• Select, train, develop, appraise, and counsel support staff personnel.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Monitor and analyze proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
• Recommend and implement new or improved systems which will enhance or expedite work.

Education & Experience

• Bachelor's Degree required.
• Three (3) years Operational experience required.
• Two (2) years' experience in a leadership role required.

Qualifications

• Ability to learn and retain information at a fast pace preferred.
• Strong organizational, planning, analytical and communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Job Type: W2 Contract to Direct Hire with the Client
Location: Detroit, MI
Work Schedule: Hybrid, 2-3 days a week onsite in Detroit, MI