Team Lead, Enrollment Education & Enablement

About the role

This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences.

Responsibilities

• Manage and support a team of Training Coordinators
• Own day-to-day execution of the Enrollment training program
• Lead onboarding training for new Enrollment Specialists
• Reinforce learning through ongoing coaching and feedback
• Identify and report on training and performance trends
• Maintain training data, reporting, and program documentation
• Career development and coaching
• Support training program evaluation and effectiveness measurement
• Contribute to organizational readiness and change management

Requirements

• 5+ years of experience of education and enablement experience, with a minimum of 2 years of direct management of a Training team.
• Education & Enablement experience in call center and/or healthcare settings.
• Experience leading training, enablement, learning and development, or workforce education programs, preferably within healthcare, healthcare services, contact center operations, or other performance-driven environments.

Qualifications

• You understand how to build capability at scale while maintaining a high-quality learner experience.
• People management or team lead experience: you have supervised, coached, or formally managed team members and are comfortable providing feedback, managing performance, prioritizing work, and supporting professional development.
• Experience delivering or overseeing onboarding programs: you have helped design, facilitate, coordinate, or operationalize training programs that successfully prepare new employees for frontline roles.
• Strong training operations and program management skills: you are highly organized, can manage multiple training initiatives simultaneously, and excel at coordinating people, timelines, logistics, and deliverables.
• Experience using data to improve learning outcomes: you are comfortable analyzing performance trends, training effectiveness metrics, learner feedback, and operational data to identify opportunities for improvement.
• Excellent facilitation, coaching, and communication skills: you can engage learners, influence stakeholders, and communicate effectively across frontline teams and leadership audiences.
• Strong partnership and collaboration skills: you build productive working relationships across operations, quality, leadership, and cross-functional teams to drive shared outcomes.
• Self-directed and accountable: you proactively identify needs, drive work forward, and consistently follow through on commitments without requiring significant oversight.
• Comfortable managing multiple priorities simultaneously: you balance people management responsibilities, training program oversight, operational execution, and strategic initiatives in a fast-moving environment.

Skills

• Experience in healthcare navigation, care management, patient engagement, enrollment, customer success, or contact center environments.
• Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement.

Benefits

Thyme Care offers a competitive salary range of $85,000, which could be lower or higher depending on the role and level. The salary range is based on paying competitively for our size and industry, and individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees.

We are an equal-opportunity employer and recognize a history of inequality in healthcare. We strive to create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve.