Team Lead, ED Patient Registration

Overview

The Team Leader, ED Patient Registration Rep will enjoy interacting with patients and registering them for their care. The Team Leader, ED Patient Registration Rep will accurately perform administrative duties required for patient registration and have significant working knowledge of insurance and associated standard work processes. The Team Leader, ED Patient Registration Rep will also serve as a mentor for registration representative peers and assist with training new employees. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable

Requirements

• High School Diploma or Equivalent
• 2 Years Healthcare Registration

Qualifications

Excellent interpersonal and communication skills are essential for this role. The emergency department registration work environment is high-volume, fast-paced and requires the ability to greet patients and families upon arrival and provide unsurpassed customer service to patients presenting to the emergency department with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. In the emergency department, registration is initiated at the welcome desk in the lobby and is completed in the patient's room after the patient has seen a care provider. Emergency department registration staff also work closely with the clinical staff to help patients receive care as efficiently as possible.