Team Lead: Digital Workplace Engineer
About the role
The Team Lead: Digital Workplace Engineer oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams.
Responsibilities
- Owning the entire digital workplace user experience while driving continuous improvement
- Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience
- Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas
- Conducting root cause analysis and removing recurring issues
- Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness
- Leading change initiatives and driving strategies to enhance user adoption effectively
- Standardizing endpoint configurations while reducing complexity
- Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights
- Owning escalation frameworks and incident responses
- Leading vendor performance aligned with experience service level agreements
- Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity
- Leading and developing the team while focusing on achieving results-oriented expectations
Essential Duties
- Owning the entire digital workplace user experience while driving continuous improvement
- Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience
- Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas
- Conducting root cause analysis and removing recurring issues
- Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness
- Leading change initiatives and driving strategies to enhance user adoption effectively
- Standardizing endpoint configurations while reducing complexity
- Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights
- Owning escalation frameworks and incident responses
- Leading vendor performance aligned with experience service level agreements
- Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity
- Leading and developing the team while focusing on achieving results-oriented expectations
Skills Required
- Demonstrate proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality
- Demonstrate exceptional stakeholder influence and communication skills
- 7+ years in digital workplace / endpoint engineering
- Possess experience improving user experience (DEX) and service outcomes
- Possess experience driving automation, standardization, and process maturity
- Possess experience leading change management and adoption programs
- Demonstrate exceptional KPI definition and performance reporting experience
Pay
Salary $128,000 - $249,000. The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
About the Firm
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world. The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
Notice
We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility. Please be advised that this position requires successful completion of a background check. In accordance with the Washington State Fair Chance Act, Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and applicable law qualified California and Washington State applicants with criminal history records will be considered. A criminal history will not categorically exclude a candidate from employment, and the Firm will consider relevant factors before making employment decisions based on criminal history information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Benefits
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and access to a caregiving concierge
- Dental Insurance Wellness Program
- Vision Insurance
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Pet Insurance
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Health Advocacy Services
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Paid Holidays (12)
- Addiction Resources
- Family Building Benefits
- Breast milk delivery and lactation support services
- Flexible Spending Accounts
- Employees also may be eligible to receive bonuses and certain expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- 529 Deductions
- Relocation Accident Insurance
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including: Technology, Entertainment, and Travel Discount Programs
- Bereavement Leave
- All other benefits (such as leaves of absence) required by law
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com .