Team Lead, Commercial Loan Client Service Advisors
Fifth Third Bank · Farmington Hills, MI · 2 wk ago
ManagementFull-time
Essential Duties & Responsibilities
- Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
- Establish clear performance expectations aligned to departmental goals and SLAs.
- Build a strong talent pipeline through training, mentorship, and succession planning.
- Foster a collaborative team environment focused on accountability and growth.
- Oversee daily servicing activities including payment processing, advances, paydowns, payoff processing, and account maintenance.
- Ensure effective resolution of borrower inquiries and discrepancies.
- Monitor post-closing documentation collection and ensure timely clearing of exceptions.
- Ensure accurate execution of servicing activities and system updates.
- Identify process improvement opportunities, streamline workflows, and enhance system utilization to improve efficiency and reduce errors.
- Support data integrity and documentation accuracy across systems.
- Support departmental initiatives and operational projects.
- Ensure compliance with internal policies, regulatory requirements, and audit standards.
- Identify and escalate risks while ensuring appropriate controls are in place.
- Promote a strong risk culture.
- Serve as an escalation point for complex borrower issues.
- Partner with internal teams to ensure seamless loan servicing.
- Drive a high-quality customer experience.
Supervisory Responsibilities
- Manage a team of Commercial Loan Servicing Advisors.
- Provide performance feedback, support development, and ensure appropriate staffing.
Minimum Qualifications
- A high school diploma required; a bachelor’s degree preferred.
- 5+ years of middle market commercial/corporate banking loan servicing experience.
- 2+ years of leadership experience.
- Strong knowledge of commercial loan servicing processes and systems.
Required Skills
- Leadership and coaching;
- Loan servicing expertise;
- Operational management;
- Risk awareness;
- Strong communication;
- Problem solving and decision-making.