Team Lead

Responsibilities

• Protects and promotes the Whataburger Brand at all times.
• Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Attends all meetings and training sessions as required by management.
• Communicates problems outside a Team Leader’s span of control to the Manager on duty as soon as possible.
• Strives to continually enhance personal leadership style and improve personal performance.
• Demonstrates Whataburger’s Family Value Proposition, “Pride, Care, and Love.”
• Continues to learn and improve job skills as directed through performance appraisals.
• Enforces company standards consistently demonstrating fairness in all situations through the Team Member Guidelines.
• Maintains professional relationships with other Whataburger Family Members.
• Uses on-the-spot training to improve performance by providing positive feedback and encouraging Family Members to ask questions.
• Informs the Manger of critical training opportunities with individual Team Members.
• Evaluates the performance of Team Members, and identifies training opportunities prior to issuing assignments for upcoming shifts.
• Assists, supervises, and conducts Team Members training as always directed and reinforces company policy.
• Corrects the cause for employee performance opportunities by examining/identifying the facts before prescribing a course of action.
• Provides positive critical performance feedback in a sportive manner.
• Stands out as a role model for others through daily interactions and leadership example, acts as a resource for other Team Members.
• Affords assistance in performing critical administrative tasks such as cash reporting, inventory audits, preparing deposits, closeouts, payroll adjustments, etc.
• Performs any operational task upon request.
• Sets the example by performing as a role model whenever working, whether on duty as a Team Leader or filling a shift position.
• Ensures all products are prepared according to quality standards, as ordered and delivered to the customer within Whataburger service time standards with a “no excuses” mentality.
• Ensures the Drive-Thru production flow keeps pace with traffic by remaining alert and following up at regular intervals.
• Ensures the physical appearance of self, employees, property, dining area, restrooms, outer and food production areas continuously meet standards.
• Promotes excellence in customer relations to the rest of the team.
• Communicates directions clearly and follows up to ensure specific actions are carried out as intended.
• Safeguards all actions are carried out according to policy and procedure, treating exceptions as training opportunities.
• Safeguards all Team Members report for work, clock in and out as scheduled.
• Safeguards all safety policies and procedures are maintained to provide a safe environment for customers.
• Safeguards all Team Members perform safely, applying the necessary precautions and safety equipment in all situations, such as leaks, wet floors, equipment cleaning and maintenance etc.
• Completes shift reports to communicate key events to the Manager and other team leaders.
• Accurately records the food inventory prior to and at the close of each shift, as directed.
• Maintains knowledge of and follows all emergency procedures.
• Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.
• Assumes additional responsibilities as assigned.
• Ensures all customers are satisfied and receive their product(s), as ordered within Whataburger service time standards.
• Maintains the appearance of the restaurant to ensure customers have a positive image of Whataburger and its Team Members.
• Changes out POP when necessary.
• Answers the phone in a courteous, articulate manner, according to Whataburger procedure.
• Handles any customer complaints and ensures satisfaction in accordance with company policy.
• Demonstrates fiscal responsibility with all Company assets.
• Follows company cash handling policies.
• Maintains accuracy in cash handling and sales terminal operations.
• Manages the change fund accurately.
• Audits registers and records discrepancies.
• Controls labor and food expense in relation to sales and takes appropriate action to ensure the highest possible productivity is achieved during assigned shifts.
• Controls food costs by ensuring proper portioning.
• Affords assistance in preparing, reviewing and making bank deposits.

Qualifications

• Must be able to lift up to 50 lbs.
• Ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.).
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.