Team Lead

About the Role

The Team Lead is the primary liaison between a customer’s headquarters and Vixxo, ensuring decisions regarding the account demonstrate a thorough understanding of their organization and align with shared goals and objectives. This role drives exceptional service, customer retention, and satisfaction.

Locations: Oakbrook Terrace, IL, or Bloomfield, CT (corporate offices).

Who Will Love This Job

• A collaborative teammate who enjoys working with others and leveraging strong partnerships (internal and external) to achieve the best outcomes.
• A driver who takes responsibility for ensuring company policies and procedures are followed and masters role guidelines quickly.
• An efficient worker who thrives with multiple priorities and multitasks without sacrificing precision or accuracy.
• An analytical problem solver who makes quick decisions while carefully analyzing new ideas to ensure alignment with established practices.

Responsibilities

• Connect with customers to build rapport, understand their needs, expectations, and requirements, and achieve customer goals and service level agreements.
• Provide effective and proactive communication to customers regarding service status, time estimations, and costs.
• Engage with service providers to build rapport and meet customer expectations. Review scope of work and pricing, negotiate rates and costs with a focus on customer cost reduction.
• Verify customer requirements are met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers.
• Analyze key metrics, daily and weekly reports, and performance indicators to identify areas for improvement. Take necessary actions and communications to ensure exceptional service, meet contractual requirements, and reduce customer costs.

Qualifications

• 3–5 years of experience in customer service, customer retention, business development, and/or account management (previous team lead and/or supervisory experience preferred).
• Experience with Microsoft Office products (Excel, Outlook, Word); experience with Siebel and databases is a plus.
• Excellent interpersonal skills, reliability, commitment, tenacity, teamwork, and creative energy.
• Strong written and verbal communication skills, problem-solving abilities, and data analysis skills.
• A high school diploma or equivalent is required; a Bachelor’s degree is preferred.

About Vixxo

Vixxo values ambition, experience, talent, and what makes you unique. We offer opportunities to join teams dedicated to facilities management for leading retail, grocery, restaurant, and convenience market brands. We hold ourselves accountable for company growth and aggressive goals while fostering a corporate culture committed to diversity, recognizing that great minds think differently.