Team Lead

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. As a Team Lead on our Patient Services team, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication.

You will assist Supervisors and Program Managers by serving as a super user of program technology and a subject matter expert of the program business rules. With this in-depth knowledge of the program, you will be expected to provide assistance to team members who need help resolving problems and with side-by-side training. Collaborating with the program leadership, you will help maintain current SOPs and work instructions for the program.

Responsibilities

• Write and update work instructions for ongoing training needs
• Lynk Task Force - Identify and pull through enhancements
• Identify and pull through system validations in effort to prevent Benefit Specialist/Case Manager errors
• Lead training for new hires – both classroom and side by side
• Assist with continued training for all team members
• Audit PowerBI and Lynk to ensure data accuracy
• Lead Insurance Navigation roll outs for companywide initiatives
• Assist program leadership as needed
• Perform Team Lead responsibilities in addition to their Case Manager/Benefit Specialist role
• Other duties as assigned

Requirements

• Ideally the Team Lead will have experience working as a Case Manager
• Bachelor’s degree in arts and sciences, social work, public health administration or a related field strongly preferred
• Demonstrated superior communication skills (i.e. displayed professionalism in both written and verbal communication)
• Proven work experience as an informal leader within the group
• Organizational and time management skills (i.e. able to complete assigned tasks on-schedule without prompting)
• Able to prioritize tasks to work the most urgent first
• Demonstrated performance aligned with PharmaCord core values (i.e. problem solver, high accuracy of work, high quality scores, superior customer service, dependable (satisfactory attendance), respectful of teammates, etc.) (No written warnings for performance or attendance)
• 3 years’ customer service, payer benefits (reimbursement, prior authorization, etc.), healthcare industry experience is preferred
• Ability to work any 8.5-hour shift between 8 am to 9 pm, Monday to Friday required
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus

Work Environment

This is an office-based position, the ability to sit for extended periods of time is necessary. Although very minimal, flexibility to travel as needed is preferred. We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate.

Physical demands include talking or hearing, sitting for long periods of time, using hands to type, handle or feel, and reaching with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact