Team Lead

Responsibilities

• Develop shift schedules and manage teams
• Understand project controls and their impact on project completion
• Avoidance of project budget overruns
• Manage and execute the budget
• Establish a strong rapport with client representatives
• Maintain a working relationship with client representatives
• Excellent understanding of customer service principles
• Strong observational skills and problem-solving ability
• Strong communication skills (written and oral)
• Create professional and error-free reports
• Adept at utilizing Microsoft suite skills
• Manage shift operations, delegate tasks to team members, and translate leadership vision to field staff
• Operate, monitor, and maintain equipment
• Respond to abnormal conditions indicated by facility systems
• Create, close, and track "work requests" (WR)
• Initiate or respond to work orders, follow-up, and verify completion of work
• Monitor the performance/note deficiencies of contract service providers and recommend changes as necessary
• Support the delivery of data center services, including colocation, telecommunications services, deployment of additional services to customers, and support of internal business systems
• Acts as an operational contact for data center clients, vendors, and carriers
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery, and equipment installations in telecommunications rooms and customer space
• Performs unscheduled checks on work to assess and document quality
• Performs safety spot checks, documents best practices, and non-conformance to safety policies/procedures
• Fosters a strong team culture
• High level of proficiency with no supervision for daily tasks
• Supervises small number of employees / teams: responsible for team member performance and growth potential
• Ensures team member training compliance
• Completes personnel reviews, disciplinary reports, and performance management system documentation
• Completes timesheet approvals
• Aware of current and future purchase order(s)
• Resolves schedule conflicts and critical path impedances that affect project completion and invoicing
• Contributes to controlling labor costs related to project completion
• Engages within the field and local staff meetings to provide communication on personnel status and team dynamics/human relations as required

Requirements

• Hands-on experience with mission critical operations and understanding of data center environment operations
• Well versed in client-specific core competencies
• Able to fill in or direct subordinates to accomplish job related tasks
• Complete planned and unplanned corrective maintenance work assignments, utilizing your skills, and under the direction of engineering, mechanical, electrical, and other technical subject matter experts (SME's)

Qualifications

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

Benefits

Comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave.