Team Lead

About the role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. The Team Lead provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Responsibilities

• Ensure the safety and welfare of employees and customers
• Create, establish and maintain an excellent customer shopping experience
• Maintain and reinforce current service level standards
• Provide service training and leadership to staff members
• Manage customer issues with a sense of urgency and to the satisfaction of the customer
• Perform all POS terminal transactions in accordance with policy and procedure
• Manage sales, discounts and refunds
• Execute loyalty program procedures
• Perform open/closing procedures
• Inventory control: shipping and receiving, price management (price changes, markdowns), singles, damaged merchandise, conducting physical inventory
• Sales floor merchandising and visual presentation: merchandise placement, sales floor maintenance and housekeeping, promotional event directions, materials and signage
• Payroll control: scheduling, payroll budget compliance, time & attendance
• Training and development of direct reports: utilization of all available training tools, consistent reinforcement of customer service standards
• Loss prevention: protection and control of all Company assets
• Work toward a complete understanding of managing all day-to-day operations

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Manager
• Store Operations and Training personnel

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills