Team Lead

About the role

LOEWE is seeking a Team Lead to join its Short Hills team. This role will assist in the day-to-day management and mentoring of our team of Client Advisors, develop and maintain a strong personal client business, and ensure an elevated experience for new and existing clients. The Sales Supervisor will partner with the Store Manager to ensure key results, both quantitative and qualitative, are being met by the Client Advisors.

Responsibilities

• Adhere to all company policies and procedures
• Assist Store Manager with day-to-day management of sales team
• Act as Manager on Duty in absence of Store Manager and/or Store Operations Manager
• Lead by example on sales floor and mentor staff on standard processes
• Perform keyholder duties, including opening and closing responsibilities
• Ensure sales team maximizes downtime and completes tasks to LOEWE standards
• Maintain store visual merchandising (VM) standards in partnership with Store Director and Store Operations Manager
• Conduct weekly meetings with Client Advisor team to review sales projections and provide mentorship on increasing sales penetration
• Handle conflict resolution, both internal and external, with confidence
• Assist sales team’s clients when necessary
• Lead executives, VIPs, and VICs through the store, discussing artwork, collections, and company business
• Partner with back-of-house (BOH) team to ensure accurate and timely handling of consignments, packing, shipping, and returns
• Support BOH team with general organization and stock control
• Understand and complete all paperwork and procedures related to consignments, distance orders, and stylist agreements
• Meet individual and store sales goals, achieving monthly sales targets and driving strong personal business
• Support Store Management in deploying training for all Client Advisors

Requirements

• 5+ years’ experience in a retail environment
• 2+ years’ experience in a supervisor or department manager role
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills
• Excellent organizational skills
• Flexibility to work a retail schedule, including evenings, weekends, and holidays

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House has been under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

LOEWE is committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background, or abilities, including people with disabilities. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Pay

The compensation for this position ranges from $27 to $30 hourly, dependent upon the candidate’s relevant skills and experience.

Benefits

• Comprehensive medical, dental, and vision insurance
• Short- and long-term disability coverage
• Paid time off programs
• Employee discounts and perks
• Retirement plan with employer contribution
• Bonus structure
• Holiday pay
• 401k with automatic employer contribution