Team Lead

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style, and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy’s commitment to the health and wellness of its customers.

About the role

The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. Ensures customers and patients are always delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Responsibilities

• While working in Retail:
  • Ensure the LensCrafters team provides unsurpassed customer service
  • Proactive and solution-driven, accurate execution, and product knowledge
  • Assist customers with selections, provide recommendations, and support sales associates
  • Serve as a responsible alternate store key holder
• While working in Lab, if applicable:
  • Custom fit glasses and precisely place prescription in lenses
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
  • Ensure finished eyewear meets optical standards and customer requirements
  • Create a safe working environment for all, demonstrate safe work practices
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Requirements

• High school diploma or GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communication and listening skills
• Strong interpersonal skills
• Strong basic math skills
• Sales skills and problem-solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay

Pay range: $19.25 - $32.75 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts