Team Lead

Requisition ID: 946870 | Store #: 000540 | Full‑Time

General Function

The Team Lead creates exceptional value in the lives of customers and patients by delivering outstanding customer service, ensuring customers and patients are always delighted, and assisting in the achievement of store success by managing key optical and lab processes and systems.

Major Duties and Responsibilities

• While working in Retail
  • Ensure the LensCrafters team provides unsurpassed customer service.
  • Be proactive and solution‑driven with accurate execution and product knowledge.
  • Assist customers with selections, provide recommendations, and support sales associates.
  • Serve as a responsible alternate store key holder.
• While working in Lab (if applicable)
  • Custom‑fit glasses and precisely place prescriptions in lenses.
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Create a safe working environment and demonstrate safe work practices.
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Basic Qualifications

• HS diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication, listening, and interpersonal skills.
• Basic math and sales skills.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Experience with optical machinery/instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts as part of a first‑class total rewards package.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered.