Team Lead

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

About the role

The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. Ensures customers and patients are always delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Responsibilities

• While working in Retail:
  • Ensure the LensCrafters team provides unsurpassed customer service
  • Proactive and solution-driven, accurate execution and product knowledge
  • Assist customers with selections, provide recommendations, assist sales associates
  • Serve as a responsible alternate store key holder
• While working in Lab, if applicable:
  • Custom fit glasses and precisely place prescription in lenses
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
  • Ensure finished eyewear meets optical standards and customer requirements
  • Create a safe working environment for all, demonstrate safe work practices
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Requirements

• High school diploma or GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communication and listening skills
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting, and Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts