Team Lead
ComForCare Home Care (Raleigh, NC) · Birmingham, AL · 1 mo ago
On-siteInformation TechnologyFull-time
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Dental insurance
- Employee discounts
- Flexible schedule
Responsibilities
- Aid in training and developing staff
- Afford member service oversight to ensure all staff provide excellent customer experience
- Be very involved in front desk-related tasks:
- Answer phone calls politely and help with questions or concerns
- Take info calls
- Handle member check-ins, sign-ups, cancellations, and update member account information
- Greatly welcome potential members and conduct gym tours
- Assist in resolving member service issues and inquiries
- Manage team member management and provide backup support to Club Manager as needed
- Ensure adherence to all company policies and procedures
- Create and maintain a positive club image
- Oversee gym cleanliness and appearance
- Manage marketing efforts
- Ensure team members are informed and trained on all current marketing promotions
- Order supplies, keep inventory, and track reports as needed
Qualifications
- Honesty and strong work ethic
- Strong customer service skills
- Strong communication, organizational, and leadership skills
- Basic computer proficiency
Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
- Listening: actively listens to customers, empathizes (sees the situation from the customer's perspective), and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.