Team Lead

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Responsibilities

• Aid in training and developing staff.
• Afford oversight of member service to guarantee all staff offer excellent customer experience.
• Be very involved in front desk-related tasks:
• Answer phone calls politely and help with questions or concerns.
• Take info calls.
• Assist with member check-ins, sign-ups, cancellations, and updating member account information.
• Greatly welcome potential members and provide gym tours.
• Handle member service issues and questions.
• Support team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of gym.
• Afford marketing efforts management.
• Maintain awareness and training on all current marketing promotions.
• Afford ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behaviors

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.