Team Lead

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure all staff provide a great customer experience.
• Handle front desk tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take information calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Greet and meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members are aware of and trained on current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

Requirements

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.