Team Lead

About the role

We are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior System Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate.

Responsibilities

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point to your team for technical and non-technical issues
• Approve PTO and time entry management for your team
• Provide mentoring, coaching, and training for the team including managing feedback and job performance
• Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients
• Conduct an end-of-year performance review for the team
• Manage the overall relationship of a subset of clients appointed by their managing CTM
• Assist with client escalations when required
• Participate in on-call escalation rotations
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements

• The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration)
• Strong verbal and written communication skills
• Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience working in an MSP environment

Desirable Qualities

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Pay

Competitive salary

Schedule

Full Time/ Onsite

Benefits

Comprehensive benefits and great perks