Team Lead

Core Responsibilities

• Answer phones and emails to accommodate customer needs and troubleshoot booking challenges
• Absorb and resolve customer complaints, escalating to the Store Leader as necessary
• Communicate the status of the facility to customers and team members to ensure the best experience
• Ensure compliance with Activate Programs and apply them in accordance with company standards
• Train and lead new employees, fostering relationships with customers, management, and existing employees
• Delegate tasks to the team and support them throughout their shifts
• Facilitate solutions for customer inquiries, complaints, and issues, leading by Activate values

Qualifications

• 1-2 years of experience in a similar role with a focus on customer engagement
• Previous experience overseeing a team of 10+ employees
• Proficiency in using hand and power tools
• Proficiency in Microsoft Office and related software

Working Environment

• Ability to lift and carry merchandise, supplies, and equipment weighing up to a certain limit
• Capacity to sit, stand, walk, reach, stoop, kneel, crouch, and crawl for extended periods
• Standing for 8 hours per day
• Use of maintenance equipment such as hand and power tools, with occasional use of a ladder
• Comfortable working in an environment with bright flashing lights, loud music, and fog
• Wearing personal protective equipment (PPE) and following safety protocols

Perks That Power Our People

• Competitive wage with incremental pay increases
• 401(k) and benefits (medical, dental, vision, and basic life insurance)
• Paid time off
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking