Team Lead Access Specialist- Main Campus- Full Time

Primary Duties and Responsibilities

• Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers.
• Serve as a mentor to all point of service operations employees.
• Coach and develop team members using patient access standards, rules and training methods.
• Aid in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention.
• Aid in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences.
• Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor.
• Participate in developing departmental quality improvement initiatives.

Department Specific Job Details

• Shift: Flexible schedule (all shifts)
• Location: Will float to Main ED, South ED and Huber Heights location

Education and Experience

• High school diploma is required.
• Associates degree is preferred.
• Experience: 1+ years of experience in patient access or large hospital/medical front office.
• Skills: Strong communication and interpersonal skills, ability to work tactfully with patients, staff, and interdepartmental customers, proficiency in customer service and data collection processes, knowledge of healthcare billing regulations, insurance and compliance requirements, excellent organizational and time-management skills.