Front End Team Lead - Full Time

About the role

The Team Leader provides daily direction to the associates in one of the departments within the store, overseeing tasks such as merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the Group Sales or Department Manager in achieving Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Prepares to-do / Task lists.
• Executes all merchandising directives, maintains plan-o-grams, and ensures a pleasant and productive shopping experience for all customers.
• Aids in staffing the department with “service” oriented associates, conducting interviews, providing training, and preparing performance appraisals.
• Resolves customer and associate issues with the Group Sales Manager and Human Resources Manager.
• Maintains a high level of personal customer service, achieving better than company average results.
• Assists in coordinating special events, maintaining pricing and UPC integrity, determining assortments, and ensuring accurate inventory and proper display of advertised items.
• Supports the Group Sales Manager in supervisory responsibilities, including interviewing, training, planning, assigning, directing work, measuring and evaluating performance, addressing complaints, and resolving problems.
• Provides exceptional customer service by identifying and evaluating customers' needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up.

Qualifications

• Minimum Degree Required: High School Diploma or equivalent.
• Experience: 2 to 4 years in Retail Sales; supervisory experience is a plus.

Knowledge, Skills, and Abilities

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Read and analyze certain reports.
• Effectively present information and respond to questions from Managers, associates, customers, and the general public.
• Conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Establishes and maintains effective working relationships with co-workers, associates, customers, and the Corporate Staff.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Independent Judgement

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, Bass Pro Cares Fund, and more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.