Team Coordinator - Infusion

About the role

Plan and coordinate services for patients and families who need non-oncology specialty infusions across all three sites of care to ensure that each customer encounter is positive, professional, and efficient. Duties include scheduling complex initial, induction, and recurring maintenance infusion appointments, diagnostic test scheduling, lab tracking, coordinating across multidisciplinary specialty services (e.g., Rheumatology, Gastroenterology, Neurology, Allergy/Immunology), and arranging necessary support resources such as language interpreters. Work closely with the hospital prior authorization team to secure pre-treatment approvals, track provider order expirations, and align medication delivery timelines with pharmacy to ensure seamless care delivery. Fulfill site-specific chair utilization requirements to maximize capacity and minimize wait times across locations. Additional duties include addressing just-in-time family and patient needs in alignment with organizational standards while actively partnering with outpatient infusion nursing, specialty pharmacy, and ordering provider clinics.

Requirements

• High school diploma or equivalent experience.
• Knowledge of Medical terminology.
• Minimum of one (1) year of experience as a Family Service Coordinator or equivalent clinical scheduling, reception/coordinator experience.

Required Credentials: N/A.

Preferred Qualifications

• Experience in Hematology/Oncology, familiarity with clinical terminology.
• Associate’s Degree or at least two (2) years of college coursework in health care or related field.
• Significant experience working with the general public in a health care/customer service environment.

Compensation

Compensation Range: $25.39 - $38.09 per hour.

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants: This compensation range is specific to Seattle; positions located outside of Seattle may be compensated differently depending on various factors.

Benefits

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class