Team Coordinator

About the Role

Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest. The Team Coordinator is responsible for managing, coordinating, and supporting front desk operations to ensure excellent customer service, foster team collaboration, oversee training, ensure adherence to established procedures, and drive sales goals.

Responsibilities

• Membership Management: Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies. Oversee membership sales processes, including verifying invoices and agreements. Serve as the point of contact for all membership support needs (cancellations and freezes). Monitor sales performance of LC, providing training, coaching, and support as needed.
• Team Coordination: Collaborate with the RD to draft and manage the LC schedule within allotted labor hours. Ensure front desk tasks and operational standards are consistently met. Support on-boarding and training of LCs.
• Sales Goals: Collaborate with the RD to ensure all sales goals are being met and implement strategies if adjustments are needed. Focus on goals including membership base (net active goal), conversion rate, gift card sales, product sales, and elevation rate.
• Leadership & Teamwork: Lead by example while fostering collaboration within the team.
• Member-Focused Approach: Prioritize member satisfaction and retention efforts.
• Initiative & Adaptability: Proactively address challenges and adapt to evolving priorities.
• Problem-Solving: Identify issues and implement effective solutions to drive operational success.

Skills & Qualifications

• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Sales-oriented mindset with the ability to meet and exceed goals.
• Ability to coach, mentor, and inspire team members.
• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Benefits

• Flexible Scheduling
• Growth Opportunities
• Paid Training
• Digital Workspace
• Stunning Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive pay with commission and bonus opportunities

Schedule

• 6–8-hour shifts
• Full-time positions available
• 1 weekend shift required
• Days and evening shifts available

About Massage Heights

Massage Heights is a national franchise chain of massage and skincare Retreats in the U.S. and Canada, locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members' and guests’ wellness goals through therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent