Team Captain Sport & Outdoor

Overview

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! Sport inspires us. Innovation drives us. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Together with the Store Manager (SM) and Assistant Store Manager (ASM), contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc., in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
• When the sole leader in a building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly, assigning workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and store goals, pivoting as needed to ensure uninterrupted operations, athlete support, and adherence to payroll and financial targets.
• Develop effective schedules for direct reports and adjust them to meet athlete traffic demands while completing operational and merchandising initiatives.
• Build and lead a strong, effective team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining appropriate teammates.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle; manage performance, annual reviews, promotional recommendations, and termination recommendations as needed.
• Create a store environment where everyone—both teammates and athletes—is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws/guidelines; hold teammates accountable for compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail/customer‑facing experience required.
• Previous people leadership experience preferred.

Virtual Interview Requirements

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.
• Accommodations are available upon request.