Team Captain Sport & Outdoor

Overview

At DICK’S Sporting Goods we believe sports can positively change lives. Our team creates confidence and excitement by personally equipping athletes to achieve their dreams. We are committed to an inclusive and diverse workforce that reflects the communities we serve. Join the world’s greatest sports team and make a difference in a supportive, empowered environment. In our stores you will deliver exceptional experiences to athletes of all abilities, coaching teammates, driving sales performance, and ensuring athletes find the right gear for their sport.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product information.
• Uphold company merchandising and presentation standards, following floor sets, signage, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs such as the customer loyalty program, warranty sales, and private‑label credit card enrollment.
• Collaborate with the Store Manager (SM) and Assistant Store Manager (ASM) to develop 30‑60‑90‑day plans that support business priorities for assigned departments.
• Help establish operational, staffing, hiring, and merchandising plans in line with budgets and financial goals.
• Execute plans, make adjustments as needed, and analyze plan effectiveness using independent judgment.
• When acting as sole leader in the building, serve as Head Coach and oversee general store operations, including opening/closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate departmental goals and workload assignments to direct reports daily/weekly, maximizing efficiencies based on skill levels.
• Monitor progress against plans, adjust store goals as needed, and ensure uninterrupted operations while meeting payroll and financial targets.
• Build and lead a strong, effective team that delivers positive athlete experiences, handling sourcing, interviewing, hiring, onboarding, and retention.
• Provide training, coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle; manage performance, annual reviews, promotions, and compliance with policies.
• Create a store environment where teammates and athletes feel welcome and respected.
• Adhere to and enforce policies and procedures related to safety, loss prevention, standard operating procedures, and external regulations; hold teammates accountable for non‑compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer‑facing experience required.
• Previous people‑leadership experience preferred.

Virtual Interview Requirements

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted for any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.
• Accommodations are available upon request.