Team Captain (Shift Leader)

Responsibilities

• Supports onboarding and training of new team members
• Maintains a high-energy, high-commitment store culture
• Models service behaviors and standards consistently
• Provides in-the-moment coaching and feedback to team members
• Prioritizes and delegates tasks during shifts to ensure execution
• Serves as a go-to resource for basic operational questions
• Escalates operational risks and gaps to leadership quickly
• Leads the floor to ensure service coverage and prioritize guests
• Reinforces the Party service model and behaviors
• Handles escalated customer concerns with confidence and professionalism
• Maintains service execution and adjusts staffing or focus as needed
• Drives sales during assigned shifts through guest focus and urgency
• Counsels team members to maximize guest opportunities
• Supports execution of promotions, hot markets, and events

Qualifications

• Must be at least 18 years of age
• 1-2 years of retail experience
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders