Team Captain On Field Operations

About the role

Join DICK’S Sporting Goods as a Team Captain of On Field Operations and lead execution across the sales floor. You’ll ensure strong merchandising, pricing, and athlete experience while coaching teammates, managing priorities, and delivering a consistent, athlete-first shopping experience. This role empowers you to make a real difference by fostering energy, precision, and teamwork on every shift.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
• Collaborate with Store Manager (SM) and Assistant Store Manager (ASM) to develop 30-60-90 day plans supporting business priorities for assigned department(s).
• Establish and execute operational plans related to staffing, hiring, merchandising sets, and financial goals within budget.
• Adjust plans as needed using independent judgment to ensure effectiveness and uninterrupted operations.
• Act as Head Coach when sole leader in the building, overseeing opening/closing procedures, Front End, Cash Office functions, and teammate supervision.
• Communicate departmental goals and assign workloads based on skill levels to maximize efficiency.
• Monitor progress against plans, pivot as needed, and develop schedules to meet athlete traffic demands while balancing payroll and financial goals.
• Build and lead a strong team by sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle, including performance management and promotional recommendations.
• Hold teammates accountable for compliance with policies, procedures, and performance expectations, including termination recommendations.
• Create an inclusive store environment where teammates and athletes are treated with respect.
• Adhere to and enforce safety, loss prevention, and standard operating procedures, as well as external laws/guidelines.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Interview Requirements

To ensure a secure and fair hiring process:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.