Team Captain On Field Operations

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience. Join a team that brings energy, precision, and teamwork to every shift.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Together with the Store Manager (SM) and Assistant Store Manager (ASM), contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc., in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout the plan duration using independent judgment and analysis of plan effectiveness.
• When the sole leader in the building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and changes to store goals, pivoting accordingly to ensure uninterrupted operations and athlete support while meeting payroll and financial goals. Includes developing effective schedules for direct reports and adjusting as needed to meet athlete traffic demands while ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes sourcing, interviewing, hiring, onboarding, and retaining an appropriate number of direct reports in area(s) of oversight.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Responsible for performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as laws/guidelines of external governing entities.
• Hold teammates who fail to meet or comply with expectations accountable.

Requirements

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required
• Previous people leadership experience preferred

Virtual Interview Requirements

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.