Team Captain - On Field

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. Whether you live for sport or cozy fashion, you’ll love building your career here—it’s more than a job. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience. Join a team that brings energy, precision, and teamwork to every shift.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish working plans related to operational initiatives, staffing, hiring needs, merchandising sets, and financial goals within established budgets.
• Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
• When the sole leader in the building, act as Head Coach and perform general store oversight, including opening/closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly, assigning workloads based on skill levels to maximize efficiencies.
• Monitor progress against plans and pivot as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial goals. Develop and adjust schedules for direct reports to align with athlete traffic demands and operational needs.
• Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports. Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Conduct performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone—teammates and athletes—is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws/guidelines. Hold teammates accountable for compliance.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Requirements

To protect the integrity and security of our hiring process:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.