Team Captain - Front End (Endzone & Loyalty)

Role Overview

Lead the athlete experience by coaching teammates, driving engagement in loyalty programs, and ensuring exceptional customer service. Responsible for delivering accurate, friendly checkout experiences while building strong athlete relationships to promote retention.

Key Responsibilities

• Deliver outstanding athlete experiences through product knowledge and presentation standards.
• Promote company programs such as loyalty enrollment, warranty sales, and private label credit cards.
• Contribute to 30-60-90 day plans supporting business priorities and operational initiatives.
• Act as Head Coach during store building, overseeing opening, closing, and team supervision.
• Assign workloads, monitor progress, and adjust plans to meet goals and traffic demands.
• Build and lead a team through sourcing, hiring, onboarding, coaching, and performance management.
• Ensure compliance with safety, loss prevention, and operational policies.

Qualifications & Skills

• High School Diploma or equivalent.
• 1-3 years of retail/customer-facing experience.
• Previous leadership experience preferred.
• Coachable, accountable, collaborative, and trustworthy.