Team Captain Endzone & Loyalty (Front End)

Overview

At DICK’S Sporting Goods we believe sports can positively change lives. Our inclusive and diverse workforce reflects the communities we serve, and every teammate plays a critical role in equipping athletes to achieve their dreams. As a Team Captain – Endzone & Loyalty you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable product information.
• Uphold merchandising and presentation standards by following floor sets, signage, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs such as the customer loyalty program, warranty sales, and private‑label credit card enrollment.
• Collaborate with the Store Manager (SM) and Assistant Store Manager (ASM) to develop 30‑60‑90 day plans that support business priorities for assigned departments.
• Help establish operational, staffing, hiring, and merchandising plans in line with budgets and financial goals.
• Execute plans, making adjustments as needed using independent judgment and analysis of effectiveness.
• When acting as the sole leader in the building, serve as Head Coach and oversee opening/closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and assign workload daily/weekly to maximize efficiencies based on skill levels.
• Monitor progress against plans, adjust schedules to meet athlete traffic demands, and ensure completion of operational and merchandising initiatives while meeting payroll and financial targets.
• Build and lead a strong team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Provide training, coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle; manage performance reviews, promotional recommendations, and compliance with policies, including termination decisions.
• Create a store environment where teammates and athletes feel welcome and respected.
• Enforce safety, loss‑prevention, and standard operating procedures, as well as external laws and guidelines; hold teammates accountable for non‑compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer‑facing experience (required).
• Previous people‑leadership experience (preferred).

Virtual Interview Requirements

• Cameras must be on during all virtual interviews.
• Use of AI tools (e.g., ChatGPT) is not permitted at any stage of the interview or assessment process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.
• Accommodations are available upon request.