TDOC CASE MANAGER 2* - 08252026-80371

Location: Memphis, TN – Department of Correction, Shelby County (4 positions)

A Motor Vehicle Records (MVR) screening and criminal background check will be conducted prior to employment.

Qualifications

Education and Experience:

• Graduation from an accredited college or university with an associate's degree and one year of relevant experience in corrections, community supervision, case management, rehabilitation services, or related field.
• Substitution of Experience for Education: Full-time relevant experience in corrections, community supervision, case management, rehabilitation services, or related field may substitute for the required education on a year-for-year basis, up to a maximum of two years.
• Substitution of Education for Experience: One year of relevant graduate coursework in criminal justice, social work, psychology, or behavioral science may substitute for the one year of relevant experience.
• One year as a TDOC Case Manager 1* with the State of Tennessee Department of Correction.

Necessary Special Qualifications: A valid vehicle operator's license may be required for some positions.

About the Role

Under general supervision, this position performs professional case management work of average difficulty. The role involves independently providing case management services to offenders in correctional facilities by completing required case management functions, coordinating services, monitoring compliance, maintaining records, and supporting supervision and rehabilitative objectives in accordance with applicable laws, policies, and procedures. This class differs from TDOC Case Manager 1* in that incumbents perform work with greater independence and responsibility.

Responsibilities

• Perform professional case management activities in correctional facilities with independence and accountability for assigned caseloads.
• Review offender case information and documentation to support case actions, supervision requirements, and program/job participation decisions, ensuring accuracy and completeness.
• Complete required offender assessments, screenings, and case reviews, determining appropriate case management actions within established authority and guidelines.
• Complete inmate custody assessment forms for inmates on assigned caseload. Initiate and schedule monthly team meetings for inmates on assigned caseload.
• Develop, implement, and update offender case plans and related documentation to support supervision, rehabilitation, and transition objectives, monitoring progress toward goals.
• Coordinate services, referrals, and resources to support offender needs, rehabilitative services, and reentry preparation through collaboration with internal and external partners.
• Monitor offender status, behavior, and compliance indicators, initiating corrective actions, referrals, or recommendations in accordance with established procedures.
• Communicate with offenders and appropriate stakeholders to resolve case-related issues, documenting significant contacts, decisions, and actions.
• Participate in training, committees, and assigned initiatives; may provide informal guidance to less experienced staff to support effective case management operations.
• Conduct PREA (Prison Rape Elimination Act) screenings.
• Understand and communicate sentence credits, behavior credits, program credits, and pre-trial credits.
• Assist in the reentry process by ensuring all reentry documentation (e.g., Social Security card, birth certificate, and/or identification) is received prior to release.
• Build, maintain, and audit inmate files.

Skills

• Active Learning and Listening
• Mathematics
• Speaking
• Reading Comprehension
• Critical Thinking

Knowledge Areas

• Clerical
• Law and Government
• Psychology
• Public Safety and Security
• Sociology and Anthropology

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Originality
• Problem Sensitivity
• Speech Clarity

Competencies

• Communicates Effectively
• Decision Quality
• Collaborates
• Plans and Aligns
• Situational Adaptability

Pay

Monthly: $3,631.00 - $5,434.00

Annually: $43,572.00 - $65,208.00

Schedule

Full-Time