TDCJ - Network Specialist I-III - Field Support

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

Responsibilities

• Provide technical support by managing service requests through an IT service management (ITSM) ticketing system, responding to customer needs, and troubleshooting complex hardware, software, and network issues.
• Install, configure, and maintain network equipment and structured cabling using specialized tools and diagnostic equipment.
• Perform work tasks inside correctional facilities, Parole offices, jails, and administrative buildings.
• Work in environments including building network infrastructure, telecommunications rooms, climbing inside ceilings, on rooftops, inside crawl spaces, and utility areas.
• Safely perform duties in challenging environments that may include adverse weather, extreme temperatures, confined or unsanitary spaces, and elevated work requiring ladders or aerial lifts, while adhering to all institutional security procedures, safety regulations, and organizational standards.

Qualifications

You'd be a GOOD fit if:

• You are comfortable troubleshooting PCs, printers, network connectivity, and peripheral devices independently.
• You can work in customer service environments dealing with multiple users and keeping track of multiple issues.
• You are good with time management and task prioritization.
• You understand that this is a physically taxing profession and not a desk job.

You'd be a GREAT fit if:

• You have at least 1 year's wage-earning experience installing, testing, and troubleshooting network cabling and network infrastructure including racks, patch panels, switches, and related equipment, not including experience from positions such as data entry, service center/help desk, or network equipment configuration.
• You are good with time management, task prioritization, and can easily identify priority issues.

Pay

• Network Specialist I: $4,237.24 - $4,330.67
• Network Specialist II: $4,493.95 - $4,593.80
• Network Specialist III: $4,689.07 - $4,793.80

This is a Career Ladder position. When filling available positions, consideration will be given to the selected applicant's education and experience.

Additional Information

• Travel: None (position may make day trips, but no overnight trips).
• Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.
• Military Preference: To receive military preference, you are required to provide proof by attaching the necessary documentation to this job application.