TCHP Clinical Navigator-RN - Redbank Medical Oncology - Full Time - Days

Responsibilities

• Absorbs nursing care responsibilities for a defined group of patients within hematology/oncology, including but not limited to assessment, education, coordination, and documentation.
• Serves as the primary point of contact for physicians, patients, and caregivers to assist with patients' coordination of care.
• Supports a smooth transition of patients from diagnosis and active treatment into survivorship, chronic cancer management, and end-of-life care.
• Serves as a liaison with the multidisciplinary team members and various departments/specialties (both inside and outside of TCH) in order to integrate pertinent patient information for the seamless continuum of care.
• Receives and triages patient telephone calls and intervenes appropriately for that patient's specific needs in a timely manner.
• Alerts physicians as needed to patients that require physician intervention.
• Follows up with patients as needed by telephone, to ensure compliance with treatment guidelines and to evaluate changing or uncertain clinical situations.
• Works closely with Financial Advocates to facilitate financial support for all modalities of treatments.
• Works closely with Prior Authorization team to facilitate authorizations for all needed treatments.
• Provides psychosocial support to and facilitates appropriate referrals for patients, families and caregivers.
• Develops standardized care plans with the physicians including referrals, bone marrow transplants, drug protocols and clinical trials.
• Collaborates with multidisciplinary team to create and/or update patient’s plan of care, which is feasible and understandable to the patient, family and caregivers.
• Develops and delivers patient education.
• Uses technologies (e.g., EMR, My Chart, etc.) to enhance communication among patients and health care providers.
• Utilizes documentation tools to track encounters (e.g., follow up mailings, emails, phone calls, interactions, etc.) of Clinical Nurse Navigator with patients, families, and caregivers.
• Demonstrates leadership skills such as the ability to motivate, educate, delegate, and mentor peers and other members of the healthcare team while effectively managing the care of patients and family members.
• Reports outcomes of Patient Navigation program to appropriate leaders and team members.

Qualifications

• Graduate of an accredited school of nursing.
• BSN strongly preferred, equivalent combination of Nursing education and RN experience as determined by leadership may be considered.
• Additional training in Nurse Navigation or Oncology Certification preferred.
• 5 years of REQUIRED experience.
• Knowledgeable in providing age and culturally specific patient care and education.
• Ability to function in a busy work setting with patients with complex needs.
• Effective verbal and written communication skills and interpersonal skills with peers, physicians, patients, families, caregivers, and team members.
• Maintains patient/family/caregiver confidentiality (HIPPA).
• Strong organizational skills and ability to prioritize and perform multiple tasks.
• Self-motivated, flexible, and creative with strong leadership and presentation skills.
• Critical thinking with problem resolution and ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position.
• Current Registered Nurse license or interim permit in the State of Ohio or Kentucky.
• BLS Certification required.
• Oncology Nurse Certification- preferred for hire but required to obtain within two years of hire.