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Jobs · Colorado

Tax Solution Representative

Colorado Department of Revenue · Colorado, United States · 1 mo ago
Full-time

About the role

The Tax Examiner I position in the Taxation Division of the Colorado Department of Revenue (CDOR) is dedicated to promoting voluntary compliance with all tax laws through information, education, assistance, and customer service. The Call Center serves over 200,000 customers annually, addressing a wide range of tax-related inquiries.

Responsibilities

  • Address citizens' tax-related inquiries ranging from sales and marijuana excise tax to wage withholding and income tax.
  • Instruct taxpayers on completing applicable forms and documents.
  • Make determinations of appropriate tax collection procedures and make authorizations or denials of refunds or assessments.
  • Provide information regarding tax statutes, department policies, procedures, and positions on taxes administered by the department by telephone, web messages, and letters.
  • Educate inbound callers over the phone on specific and ambiguous tax issues.
  • Analyze and understand complex issues affecting their tax accounts in a fast-paced environment.
  • Aid callers with exceptional customer service in utilizing the Department of Revenue or related entities' websites, tax software, or service portals.
  • Learns and adapts to changes in statutes, policies, and procedures on a frequent basis.
  • Facilitate the resolution of taxpayer account issues in accordance with state statutes and policies.

Requirements

  • High school diploma or GED.
  • Two (2) years of experience in customer service experience, with six months of this experience including work in accounting, bookkeeping, auditing, or tax-administration.
  • Additional appropriate education in Accounting, Business, Finance will substitute for the required experience on a year-for-year basis.
  • State experience working with GenTax.
  • Experience in bookkeeping, technical accounting, tax administration, business economics, finance.
  • Proficient with Microsoft Office and Google Workspace.
  • Previous call center experience.

Qualifications

  • Minimum qualifications include high school diploma or GED.
  • Substitutions for experience can be made with appropriate education in Accounting, Business, Finance.
  • Preferred qualifications include state experience working with GenTax, experience in bookkeeping, technical accounting, tax administration, business economics, finance, proficiency with Microsoft Office and Google Workspace, and previous call center experience.

Skills

  • Excellent communication skills.
  • Team player.
  • Prior tax accounting experience.
  • Tech-savvy.

Benefits

  • PERA retirement benefits including Defined Benefit Plan, Defined Contribution Plan, plus 401K and 457 plans.
  • Medical, Dental, and Vision insurance coverage.
  • Automatic Short-Term and Optional Long-Term Disability Coverage.
  • Life and AD&D Insurance.
  • Flexible Spending Accounts (FSAs).
  • Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML).
  • 11 Paid Holidays Annually and Accrued Annual and Sick Leave.
  • Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program.

Pay

Competitive pay is offered for the Tax Examiner I position.

Schedule

Examiners may be required to report to the Denver office at 1351 5th St, Denver, CO 80204 for the duration of the training. Once the training has been successfully completed, they are expected to move to the work-from-home environment with occasional requirement to travel to the Denver office. Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Conditions of Employment

  • Employees must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
  • All personnel must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
  • Candidates must complete a successful background investigation and reference check prior to appointment.
  • Certain positions based on duties may require scheduled background investigations.

Final Candidates

Final candidates must also complete a successful background investigation and reference check prior to appointment.

Supplemental Information

  • Equity, Diversity, and Inclusion Compliance: The State of Colorado is committed to creating a diverse and inclusive workplace and providing equal opportunity and hiring based on merit and fitness.
  • Equal Opportunity Employer: The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
  • Reasonable Accommodations: The State of Colorado will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

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