Tax Program Supervisor

About the role

The Tax Program Supervisor (TPS) leads the Machines Unit within RDSS, overseeing automated sorting operations. This role involves hands-on leadership, technical troubleshooting, and enhancing efficiency.

Responsibilities

• Provides strong, motivating leadership to a team responsible for operating, monitoring, and optimizing high-volume sorter equipment.
• Guides the team through technical challenges and ensures daily goals are met with accuracy and efficiency.
• Works closely with vendors and internal support teams to troubleshoot equipment, coordinate maintenance, and ensure machines operate at peak performance.
• Evaluates workflows, identifies improvement opportunities, and contributes ideas that enhance efficiency and service delivery.

Requirements

• Demonstrated leadership ability with a focus on inspiring, motivating, mentoring, and developing high-performing teams.
• Strong verbal and written communication skills.
• Self-motivated with a proven strong work ethic.
• Exercises sound judgment and demonstrates dependability.
• Experienced in handling sensitive and confidential information with discretion.
• Proficient in Microsoft Office 365 applications, including PowerPoint, Excel, Word, Outlook, SharePoint, and Teams.
• Adaptable and flexible when managing shifting priorities and multiple tasks.
• Excellent time-management and organizational skills.
• Dedicated to providing high-quality customer service.
• Familiar with FTB’s organizational structure, operations, programs, and related systems.
• Skilled in building and maintaining effective and cooperative working relationships.

Qualifications

• Demonstrated leadership ability with a focus on inspiring, motivating, mentoring, and developing high-performing teams.
• Strong verbal and written communication skills.
• Self-motivated with a proven strong work ethic.
• Exercises sound judgment and demonstrates dependability.
• Experienced in handling sensitive and confidential information with discretion.
• Proficient in Microsoft Office 365 applications, including PowerPoint, Excel, Word, Outlook, SharePoint, and Teams.
• Adaptable and flexible when managing shifting priorities and multiple tasks.
• Excellent time-management and organizational skills.
• Dedicated to providing high-quality customer service.
• Familiar with FTB’s organizational structure, operations, programs, and related systems.
• Skilled in building and maintaining effective and cooperative working relationships.

Skills

• Leadership
• Motivation
• Mentoring
• Team Development
• Communication
• Work Ethic
• Judgment
• Dependability
• Sensitive Information Handling
• Microsoft Office Applications
• Time Management
• Organizational Skills
• Customer Service
• FTB Structure Knowledge
• Working Relationships

Benefits

Not specified.

Pay

$4,854.00 - $6,080.00

Schedule

Not specified.