Tax Compliance Agent III

Full-time, hybrid position. Recruiter: Shannon Hughes – shughes@utah.gov | 801.297.3853

Responsibilities

• Negotiate with customers in an adverse environment, primarily over the phone
• Review complex tax cases (Tax Clearance, Bonds, Bankruptcy, Garnishments)
• Perform collections duties, including taking legal action
• Apply a basic understanding of Utah tax laws
• Work under pressure and meet deadlines in a team environment
• Research information to answer questions
• Perform data entry with exceptional customer service and attention to detail

Requirements

• Experience with GenTax/Collections
• Ability to work in the office at least two days per week, or as needed

Qualifications

This position may be filled at any advertised level within the job series:

• Tax Compliance Agent II: $22.60 - $33.96 hourly
• Tax Compliance Agent III: $25.22 - $37.86 hourly

Employees are hired at the entry level (Tax Compliance Agent II) at $23.73 an hour. Hourly wage is non-negotiable. DHRM rules apply for promotions/transfers for current state employees.

About The Role

Location: 210 North 1950 West, Salt Lake City, Utah, 84134, United States

Background check and drug test required.

Benefits

• Job Stability: Employment within a well-established organization
• Career Growth: Opportunities for skill development and leadership within a large organization
• Meaningful Work: Contribute to important services that benefit the community and support organizational goals
• Supportive Work Environment: Part of a team that values cooperation, strong work ethics, and mutual support
• Work/Life Balance: Culture that prioritizes balance as essential