Tax Associate

Position Purpose

Tax Associates support the management and oversight of tax processes within Servicing to ensure compliance with investor, regulatory, and company requirements. Responsibilities include coordinating with our tax vendor (Lereta) and local taxing authorities, assisting with audits and responses, preparing borrower correspondence, and performing daily operational tasks related to tax servicing.

Responsibilities

• Perform daily tax servicing functions within the MSP system, including monitoring tax records, updating tax line information, and maintaining accurate loan documentation.
• Review and process tax bills received from counties or taxing authorities to ensure timely payment and accurate posting to borrower accounts.
• Coordinate with the tax vendor (Lereta) to address discrepancies, monitor tax payments, and ensure vendor performance and service standards are met.
• Research and resolve tax-related exceptions by coordinating with counties, taxing authorities, internal departments, and external vendors. This includes written correspondence and telecommunications.
• Prepare and send borrower correspondence related to tax matters, including one-off notification letters and tax-related inquiries.
• Assist with internal and external audits by gathering documentation, reviewing tax records, and responding to audit requests.
• Maintain accurate records and documentation of tax activity within servicing systems to ensure compliance with company policies and investor guidelines.

Qualifications

• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong problem solving and analytical skills
• Ability to work independently and collaboratively within a team environment

Preferences

• Background in mortgage servicing, property tax administration, or escrow management.
• Understanding of property tax processes and regulatory or investor compliance requirements.
• Familiarity with third-party vendor coordination and oversight processes.

Work Requirements

• Communicate clearly and effectively
• Utilize a computer
• Maintain a work schedule
• Effectively perform in an office setting
• Physical attendance in a defined office space may be required to maintain secure privacy of borrower and other protected information
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies
• Ability to work extended hours may be required