Tax Agent

About the role

Wake County Tax Administration is looking for a Tax Agent to join our team. There is always something new to learn, and we encourage staff to attend industry classes to broaden their knowledge and earn certifications. As a Tax Agent, you will enjoy competitive pay, excellent benefits, and job stability. After approximately a six-month training period, new employees may have an opportunity to work a rotating hybrid work schedule.

Responsibilities

• Resolve customer inquiries by phone or in person, including researching accounts, accepting payments, establishing payment arrangements, or explaining tax laws
• Process payments received electronically or by mail
• Initiate collection actions on delinquent accounts
• Update records for business, real estate, and individual property

About Our Team

Our team ensures the citizens of Wake County receive fair and accurate assessments and exceptional customer service. We have earned many local, state, and national awards reflecting our dedication to first-rate service and performance. From day one, new team members receive one-on-one instruction to learn tax assessment, billing, and collection.

Requirements

The Basics (Required Education and Experience)

• Associate's degree in Accounting, Business Administration, or related field
• One year of experience in property tax, public finance, or similar setting
• Equivalent education and experience are accepted

Please include all prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two years of experience in a professional business environment with heavy customer service
• Two years of experience in a local or state government office performing duties directly related to those of a Tax Agent

Qualifications

• Outstanding customer service skills with a genuine desire to offer patience to all customers
• Excellent listening, verbal, and written communication skills
• Ability to make good decisions and apply sound reasoning to resolve issues in a pleasant and professional manner
• Ability to effectively manage time and prioritize duties
• Proficiency with technology and the ability to use multiple applications simultaneously

Pay

Hiring Range: $26.44 - $30.84 per hour
Market Range: $26.44 - $35.23 per hour

Schedule

Monday - Friday, 8:25 AM - 5:10 PM

About Wake County

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and the Carolina Hurricanes. Raleigh, the county seat, is also the center of state government. With over 1.2 million residents, Wake County is North Carolina’s most populous county. The county offers a wealth of entertainment, recreation, and cultural attractions, including the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail.

Wake County uses the Council/Manager form of government and is regarded as fiscally responsible, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, with over 5,100 full-time employees. Wake County Government ranked #2 on the Healthiest Employers list for 2024, and Raleigh was ranked #5 on US News & World Report’s list of Best Places to Live and #1 on the Milken Institute’s 2025 list of Best-Performing Cities.