Tasting Room Supervisor

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the resort features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field. For more information, visit https://www.cartercreek.com.

About the Role

Carter Creek Winery Resort & Spa is currently hiring a Tasting Room Supervisor to act in a leadership role and is responsible for assisting the Tasting Room & Wine Club Manager in the daily operations and guest service of Tasting Room Operations. The tasting room is open daily from 11 am - 6 pm. Our team needs someone that has a passion for providing a great customer experience while sharing their wine knowledge.

Responsibilities

• Assist in promoting the sale of wine and non-wine products sold in the tasting room.
• Utilize cash register and POS system to transact sales and maintain tasting room wine inventories; reconcile daily sales and post transactions.
• Ensure tasting room and inventory areas are clean, neat and stocked at all times.
• Describe wines, wine making techniques and winery history; answer visitors' questions about wines.
• Acquire and maintain thorough knowledge of the winery and its wines.
• Assign duties and monitor quality of work.
• Provide day-to-day guidance and oversight of subordinates; actively work to promote and recognize performance.
• Keep up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Assist with the cleanliness and maintenance of the bar area; rack glasses and clean during downtime.
• Prepare designated bar for daily wine tasting and conduct tastings with guests, guiding them on their selections and teaching them about the varietals and styles of wine.
• Alert department head when wine inventory needs are running low.
• Provide assistance with inventory as needed.
• Attend departmental meetings as required.
• Ability to work a flexible schedule including a majority of weekend shifts.

Job Knowledge

• Minimum of 2+ years of supervisory experience in a retail/hospitality or similar environment.
• Prior experience in a fast-paced, customer service/hospitality industry is preferred.
• Must have an above-average knowledge of wine varietals, regions and viticulture.
• Must be familiar with TABC governing laws.

Working Conditions

• Works primarily indoors throughout shift.
• Bi-level structures; extensive facility.
• Well-lit room.
• Minimal exposure to hazardous substances and fumes.
• Possible exposure to blood-borne pathogens.

Physical/Mental Demands

• Stands and walks short to moderate distances through shift.
• Bends, stoops, and reaches to perform routine job tasks.
• Able to lift and move up to 30 pounds.
• Possess basic math skills.

Benefits (Full-time)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule

• Must be available to work all shifts including weekends and some holidays.
• Flexible scheduling.
• Additional work available for special banquets or events.
• Tasting room hours are daily from 11 am - 6 pm.