Tasting Room Attendant

About the role

The Cooper’s Hawk Tasting Room Attendant ensures an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines, and the Wine Club.

Responsibilities

• Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events
• Proactively build relationships with Guests and create a memorable experience
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
• Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting
• Maintain an awareness of the Host and Service Assistant positions and support when needed
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Auxiliary with the transport of Carryout and Curbside Delivery orders to our Guests
• Actively seek out and recognize opportunities to sell products sold in the Tasting Room
• Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards
• Complete necessary side work during non-busy hours
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

Requirements

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• Experience in a casual dining or upscale dining environment or retail sales preferred
• Experience in a wine environment or equivalent preferred
• A hospitality-focused individual with a passion for guest service, food and wine
• An individual who thrives in a team-based environment
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
• Experience using Micros or similar POS systems
• Ability to communicate clearly with Guests, Managers and Team Members
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to exert fast-paced mobility up to 6 hours in length
• Must be able to read, write and understand English
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Benefits

• Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Complimentary Team Member Shift Meals and Uniform
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program