Tasting Room Attendant

About the role

The Cooper’s Hawk Tasting Room Attendant delivers an exceptional guest experience through efficient, friendly, team-based service and by educating guests on Cooper’s Hawk products and wines. They grow the Wine Club community by sharing program details and inviting guests to join.

Responsibilities

• Greet guests with hospitality; engage and answer questions about food, wine, Wine Club, and facilities in a friendly, helpful manner.
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines, Wines of the Month, and Wine Club events.
• Build relationships with guests and create memorable experiences.
• Educate guests on the Wine Club, its offerings, and rewards; invite participation to expand membership.
• Keep current on tasting room functions and retail products, including tasting procedures, pricing, and featured wines.
• Support Host and Service Assistant roles as needed.
• Serve alcoholic beverages in accordance with company standards and legal guidelines.
• Assist with carryout and curbside delivery order transport.
• Identify and pursue opportunities to sell tasting room products.
• Stock wine and retail merchandise; maintain attractive displays per set standards.
• Ensure a safe, sanitary, organized, and stocked work area.
• Complete side work during non-busy hours.
• Handle cash and operate the POS system according to company standards.
• Follow departmental checklists and SOPs to prepare work areas for opening, mid-shift, and closing.
• Perform other duties as assigned.

Requirements

• Must represent Cooper’s Hawk Values.
• Must be at least 21 years of age.
• Experience in casual or upscale dining or retail sales preferred.
• Experience in a wine environment or equivalent preferred.
• Hospitality-focused with a passion for guest service, food, and wine.
• Thrives in a team-based environment.
• Comfortable actively educating guests on the Wine Club membership program and inviting them to join.
• POS system experience.
• Clear communication with guests, managers, and team members.
• Ability to multi-task and work calmly under pressure in a fast-paced environment.
• Ability to stand and walk up to 10 hours per shift.
• Ability to lift and carry up to 40 pounds.
• Ability to perform fast-paced mobility for up to 6 hours.
• Must be able to read, write, and understand English.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Willingness to work flexible shifts and schedules, including weekends and some holidays.

Benefits

• 50% dining and carryout discount.
• 40% retail wine discount.
• 20% retail and private events discount.
• Monthly complimentary wine tasting for two.
• Medical, prescription, dental, vision insurance plus telemedicine and wellness program.
• Company-matching 401(k) retirement savings plan.
• Flexible spending accounts—health and dependent care.
• Highly competitive pay plus team member incentives and rewards.
• Pay access before pay day.
• Flexible schedules and paid time off.
• Access to team member relief program.
• Employee assistance program providing mental health, legal, and financial counseling.
• “Everyday Benefits” program including pet, life, auto, and home/property insurance and employee discounts on goods and services.
• Employee referral bonus program.
• Wine and culinary education.
• Career growth flight plan.
• Milestones recognition program.