Tasting Room Attendant

About the Role

At Cooper's Hawk, our Tasting Room Attendants do more than pour wine. They turn each tasting into a meaningful moment through friendly conversation, product knowledge, and genuine hospitality. With a passion for food, wine, and people, they guide guests through our wines and retail offerings while inviting them to become part of our Wine Club community. Every interaction is a chance to deliver an experience guests will remember and want to return to.

What You Will Get

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision, and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

• Show Up Ready: Come prepared, stay sharp, and start strong. Learn our food, wine, and retail offerings so you can confidently guide each guest. Prepare your station for service and keep it clean and stocked. Study Cooper's Hawk menu, retail items, and wines that are offered to our guests.
• Own What You See: Take responsibility, jump in, and do what needs to be done. Restock and maintain product displays. Support the team with tasks like carryout orders and guest service in other areas when needed.
• Stay in Sync: Communicate often, move with your team, and keep service flowing. Communicate with team members to deliver smooth and memorable service. Follow steps of service and assist in daily operations.
• Make It Personal: Be genuine, listen well, and tailor each experience. Welcome every guest warmly and answer questions about wine, food, and our Wine Club. Proactively build relationships with guests and create memorable moments. Use your knowledge of the Wine Club to invite and inform guests of the perks and benefits of joining our community of members.
• Add a Touch: Go beyond the expected to create memorable moments. Share the story of Cooper's Hawk and invite guests to join our Wine Club. Introduce tastings and special retail items to enrich the guest experience.

What You Will Bring

• At least 21 years of age
• Experience in restaurants, retail, or wine environments preferred
• Comfort speaking to guests about wine and the Wine Club
• A passion for hospitality and creating memorable guest experiences
• Ability to multitask in a fast paced environment
• Ability to stand for long periods and lift up to 40 pounds
• Flexible availability including weekends and some holidays